Phone Answering Services Can Enhance Your Business

May 19, 2012


phone answering services help you treat customers right

Good customer service means saying sorry sometimes…

New businesses, especially those that have not employed a phone answering service, are often struggling to find their place and make an impact in their area. One part of the business that is difficult for any business in the quest to grow and improve is the customer service aspect of the business. Customer service is so important to doing well in your business and getting customers to want to come back to your business many times. What are some ways that you can improve customer satisfaction?

  • Spend more time with your customers face to face.
  • Make call backs to ensure customers had a pleasant experience.
  • Run special discounts and deals.

These are just a few simple ways that you can improve customer service, but one major way to enhance your business would be to look at some phone answering services to handle your calls.

How Phone Answering Services Can Help Your Business

Phone answering services work to handle your entire incoming phone calls from customers and potential customers. But it begs the question, why would you want phone answering services? Here are a few reasons that an answering service would greatly help your business.

  • Lower staffing responsibilities in house.
  • Have all of your phone calls answered promptly.
  • Well-trained staff always handling your calls.

One of the problems that many businesses face is that they have staff answering the phones that do not have the correct experience to be doing do, and so this leaves questions unanswered and concerns not being handled properly. This can leave a bad taste in the mouth of your customers and potential customers, and many of them may end up going to competing businesses in frustration, causing you to lose customers. You don’t want this to happen of course, and so you will want to get a phone answering service to handle calls for you.

Phone answering services can enhance your business mainly because it makes sure that your calls are always answered promptly and efficiently, with trained staff answering the phones that have been trained to answer calls on behalf of your business, and are able to answer questions, order products, and handle customer concerns. Many times, the customers will not even realize that they are talking to a phone answering service and not directly to the business itself. This can help your business really improve in the customer service area, and will give business managers more time to focus on more important managing responsibilities, and will give managers more time to focus on customer needs in house.

Phone Answering Services Enhance Your Business

A phone answering service can truly enhance your business, and if you are looking for a way to make a bigger impact with your customers, this may be the best route for you to go. When people call businesses, they want their questions and concerns answered promptly, they do not want to have to be transferred or to feel that they reason for calling was handled inadequately. Use phone answering services to make sure that all of your calls are handled properly and given the care that they need.

Tagged as:
call answering service,
call answering services,
medical answering service,
phone answering service,
phone answering services,
telephone answering service,
telephone answering services,
virtual answering service

Source: http://www.pcnanswers.com/phone-answering-services-can-enhance-your-business

5 Personal Branding Lessons Learned From Forbes Celebrity 100 Women

May 18, 2012

Top model Gisele Bndchen, SPFW

Top model Gisele Bündchen, SPFW (Photo credit: Wikipedia)

Celebrity: A known brand. A popular face. The  embodiment of the phrase personal branding.

So it comes as no surprise to see women like: Jennifer Lopez, Beyoncé Knowles, Oprah Winfrey, Rihanna, and Lady Gaga in the top five place on the Forbes 2012 Celebrity 100 list.

Combine beauty and business, and you could get a powerful brand.

But look closely. It is not just business for these powerful celebrity women. It’s also about the personal.

Personal branding.

Their personal brand helped these women maneuver the business world, and their business brand  continued the work that their personal brand started.

Whether you are a celebrity, business mogul, or aspiring business leader, we all could learn five personal branding lessons from the celebrity women on this list:

1. Master your craft first.

Gisele Bündchen didn’t start off as “the most beautiful girl in the world;” according to Rolling Stone in 2000.  Before Vanity Fair published an article with this bold headline: And God Created Gisele, before Time Magazine called her, “one of the few runway models whom straight men can name” (by the way, I tested this theory with my husband—who never remembers the names of actresses or models—and she was one of the models he did name), she was a teenager taking a modeling course, and an average girl discovered by Elite modeling agency.

Bundchen auditioned for roughly 42 shows before she was even given a break—once she showed that she could wear super high heels on a slippery runway.

2. Be known for something.

For Gisele, it was the “horse walk” and her Brazilian ethnicity.

For Khloe Kardashian however, it was her no-nonsense style. When the reality show that made her a known brand—Keeping Up with the Kardashians—first aired, it was clear to the fans that Khloe was the renegade of the group: the sister who spoke her mind, the hesitant dater , the sister who wasn’t afraid to challenge the media about her weight.

The result? A spinoff show that showcases her marriage to basketball star Lamar Odom, and a contract to be a spokesperson for the weight loss product, Quick Trim. Of course since then, Mrs. Odom has done quite a bit more.

This leads to this next point:

3. Leverage what you have.

Like supermodel and mogul Kathy Ireland who came before her, Gisele has made millions from leveraging her personal brand with licensing deals.

Gisele started as a model, so naturally, her next move was to represent products.  Yet once she started representing products such as: Proctor Gamble, HOPE, Espirit, Volkswagen, businesses took heed. They noticed that products moved quickly with Gisele as “the face.” For instance, Proctor Gamble’s Latin America sales rose an estimated 40% after Bundchen represented their products. Soon, even economist Fred Fuld created the Gisele Bundchen stock index, to measure the performance of the companies she represented. Surprisingly, she outperformed the Dow.

Gisele soon used her momentum as leverage. Soon after, she was signing deals to not just represent products, but to license her name for products. Her collaboration with shoe company Grendene: the Gisele Bundchen iPANEMA flip flops, was a huge success; leaving some to predict that she could very well be the world’s first billionaire supermodel.

3. Transform the personal into the business

From the reality TV, Keeping up with the Kardashians, the Celebrity 100 Kardashian

LOS ANGELES, CA - APRIL 04: (L-R) Rob Kardashi...

LOS ANGELES, CA – APRIL 04: (L-R) Rob Kardashian, Lamar Odom, Khloe Kardashian Odom, Kourtney Kardashian and Kim Kardashian pose for photographers during the ‘Unbreakable’ Fragrance Launch at The Redbury, Los Angeles on April 4, 2011 in Los Angeles, California. (Image credit: Getty Images via @daylife)

 

sisters were able to celebrate the launch of their popular clothing boutique D-A-S-H—now found in Calabasas, Miami and SoHo. Then K-Dash—a recent clothing line the sisters released on QVC.

With Kloe and Lamar sharing almost everything with their viewers on their reality show, it came as no surprise when the personal was turned into a business where they shared their new unisex scent, Unbreakable, at Perfumania stores across the country.

Model Gisele on the other hand, took her beauty, branded it personal, and then turned it into business. Bundchen, known for showing skin in her photos, turned that brand into the business of Sejaa Pure Skincare—a skincare line.

Source: http://www.forbes.com/sites/worldviews/2012/05/18/5-personal-branding-lessons-learned-from-forbes-celebrity-100-women/

How J.C. Penney’s Coupon Problem Discounts Women

May 18, 2012

No Comeback Magic Yet: J.C. Penney Posts $163M Q1 Loss, Cancels Dividend Abram Brown Forbes Staff Most Customers Don’t Have A Clue About J.C. Penney’s New Pricing Plan Abram Brown Forbes Staff Why JCPenney’s Pinching Won’t Be Enough Lydia Dishman Contributor Early this year JCPenney tried out a new gimmick: they decided to do away [...]

[Continue reading...]

Norway Cracks the Promotion Nut for Women Academics

May 18, 2012

The Upside of Imposter Syndrome: Lessons from Women in Tech Tara-Nicholle Nelson Contributor How Universities Fail Women Inventors, Confirm Gender Bias Angie Chang Contributor This is a guest post by Curt Rice, VP for Research and Development at the University of Tromsø. We all know that commitment from the top is the key to increasing gender [...]

[Continue reading...]

How to Get a Toll Free Number

May 17, 2012

Want To Know How To Get A Toll Free Number? Who wants a toll? It’s easy to learn how to get a toll free number. CC image courtesy of wyfurasko on flickr Improving customer service is something that every business wants to do if they hope to stand out in the midst of all of [...]

[Continue reading...]

High-Growth Women Entrepreneurs Nurture Talented Teams

May 16, 2012

Perhaps it’s women’s natural instinct to nurture or maybe high-impact entrepreneurs know that you can’t sustain rapid growth without employees who deliver excellent products and customer service. It’s both, according to Marsha Firestone, President of the Women Presidents’ Organization (WPO), which compiled a list of the 50 Fastest Growing Women-Owned/led Companies in North America sponsored by [...]

[Continue reading...]
« Older Posts

To the Top